Check in
You will receive an email about our Check-In-Service Hotelbird one day before arrival.
This is also possible here 1 day before arrival without notification.
To check in at our Arena Hotel, please check in via the Hotelbird app or the link in the email.
This makes it possible for us to comply with the Federal Registration Act before your arrival and to speed up the check-in process.
If you arrive outside of our reception hours, please use our check-in machine at the back of the building or the Hotelbird app. There you can pay and receive your room card or digital key as well as a receipt for payment with room number and WiFi access.
The key card opens the main entrance door/night entrance and the respective room door/entrance gate (if parking space booked).
In the room, please insert the card into the holder provided to switch on the electrical equipment. You can also use any other card of the same size.
Please note that photo ID and credit card are required for check-in.
Please note that the machine only accepts card payments. (VISA, V-PAY, MAESTRO, GIROCARD, MASTERCARD, AMERICAN EXPRESS, JCB, UNION PAY, DINERS CLUB)
If you have already paid in advance, this will be noted in the check-in machine and in the Hotelbird app and no further payment is required.
You can easily pay for additional services booked and the city of Frankfurt’s tourism contribution at the machine or in the Hotelbird app.
Parking
If you have already reserved a parking space and it has been confirmed by us, you will receive the code for the entrance gate before reception closes.
If you have not yet booked a parking space, you can book it at the check-in machine using the “I don’t have a reservation” button if it is available.
The machine then issues a key card, which opens the entrance gate.
Tourism contribution of the city of Frankfurt am Main
Since January 1st, 2018, the city of Frankfurt has been charging a tourism contribution of 2.00 euros per person per night.
The only exceptions to this are business travelers and school classes.
If the stay is necessary for professional reasons, this declaration must be submitted on the registration form at check-in, stating the employer and their address.
Only then can the tourism contribution not be collected.
Tourismusbeitrag-Merkblatt-Deutsch-ab-01.01.2018.pdf
As of October 1, 2024, the statutes on the tourism contribution have changed.
Overnight stays for work-related reasons are now also subject to a fee.
Tourismusbeitrag-Merkblatt-Englisch-ab-01.10.2024.pdf
Check out
If you are departing outside of our reception hours, please simply throw the key into the mailbox next to the main entrance door or leave it in the room.
If you checked in via the Hotelbird app, you can also check out via it, saving you a trip to reception.
